Call: 0161 929 1515 or Email: [email protected]

West Timperley Medical Centre is part of

Altrincham Healthcare Alliance PCN logo

Coronavirus

If you have any concern that you may have symptoms or been in contact with someone that has the Coronavirus please visit https://111.nhs.uk/covid-19  DO NOT COME TO THE SURGERY.

Appointments

Following guidance by NHS England West Timperley Medical Centre has changed its appointment system in order to help protect our patients and staff and our wider community from Coronavirus. We have deployed a total triage system and will be providing telephone or video consults in the first instance. If the GP, Nurse Practitioner or Practice Nurse determines that you do need to be seen at the practice they will make arrangements to do so.

The practice will temporarily be offering URGENT appointments only. All ROUTINE appointments will be delayed until further notice. If you have an appointment already booked in the future, this will remain booked but converted to a telephone consultation unless you are advised otherwise.

Please help us by only requesting an appointment or visiting the practice if it is essential to do so.

Prescriptions

Please don’t request your medication early. Guidance is not to stockpile as this will only create more strain on the NHS if a patient is unable to get essential medicine because other patients have requested early. Order your medicine when you have 7 days left. Help us to help you by downloading the NHS App and ordering your medicine through the App. More information can be found here: https://www.nhs.uk/apps-library/nhs-app/. Remember to nominate a pharmacy so you can collect direclty and avoid attending the surgery.

Online Services

Until further notice the online booking of appointments has been suspended on the advice from NHS England. We need to be able to triage all appointments to reduce the risk of Coronavirus. However, you can still order your prescriptions online and to do so will help us tremendously. If you haven’t already done so, then please register for online services to order your repeat medication.

If you’re at high risk

The NHS will contact you from Monday 23 March 2020 if you are at particularly high risk of getting seriously ill with coronavirus. You’ll be given specific advice about what to do.

Do not contact your GP or healthcare team at this stage – wait to be contacted.

We understand that you may have concerns but please refer to the guidance online.

https://www.nhs.uk/conditions/coronavirus-covid-19/

If you or a family member have symptoms of Coronavirus  

Stay at home with all members of your household if you have coronavirus symptoms –

Stay at home for 14 days if you have either:

  • a high temperature
  • a new, continuous cough
  • Do not go to a GP surgery, pharmacy or hospital.
  • You do not need to contact 111 to tell them you’re staying at home.
  • Read the NHS advice about staying at home.

Urgent advice: Use the NHS 111 online coronavirus service if:

  • you feel you cannot cope with your symptoms at home
  • your condition gets worse
  • your symptoms do not get better after 7 days
  • Use the 111 coronavirus service
  • Only call 111 if you cannot get help online.
  • Information is available at gov.uk/coronavirus and https://www.nhs.uk/conditions/coronavirus-covid-19
  • Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact. A person can also be infected by touching contaminated surfaces if they do not wash their hands.
  • The risk of being in close contact with a person with coronavirus or contaminated surfaces is very low at the current time.

Everyone is being reminded to follow Public Health England advice to:

  • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
  • Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Avoid close contact with people who are unwell.
  • You can find the latest information and advice from Public Health England at www.gov.uk/coronavirus.