Call: 0161 929 1515 or Email: [email protected]

West Timperley Medical Centre is part of

Altrincham Healthcare Alliance PCN logo

Complaints and compliments

We continually strive for excellence in healthcare and are keen to know how you think we can improve our service. We would welcome your comments as part the NHS Friends and Family Test: a quick and anonymous way for patients to give opinions on the care and treatment they receive.

Complaints

We always try to provide the best services possible, but there may be times when you feel this has not happened.

Our complaints manager is our Practice Manager, Tanya Burton. Please put your complaint in writing and either post it to us or email it to us at [email protected]

If you are dissatisfied with the outcome you may refer the matter to:

  • Trafford CCG: Trafford CCG, 1st floor, Trafford Town Hall, Talbot Road, Stretford, M32 0TH Tel: 0161 873 9500 (switchboard) Fax: 0161 873 9501 Email: [email protected] Please note: NHS Trafford CCG accepts text relay calls, so if you are deaf, hard of hearing or have speech problems and use a textphone, please call: 18001 then 0161 920 6026.
  • Ombudsman: Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, London SW1 4QP Tel: 0345 015 4033 Website: www.ombudsman.org.uk
  • NHS England: NHS England, 3 Piccadilly Place, London Road, Manchester M1 3BN Tel: 0161 625 7100 (08:00-18:00) Email: [email protected]
  • CQC: Care Quality Commission, National Customer Service Centre, Citygate, Gallowgate, Newcastle Upon Tyne NE1 4PA Tel: 03000 616161 Email: [email protected]